GTC

Terms and conditions of sale

These general conditions of sale (GCS) govern the contractual relationship between Reparation-drone.com, hereinafter referred to as "the Seller", and any person making a purchase on the site Reparation-drone.com, hereinafter referred to as "the Customer". Any order placed on the site implies unreserved acceptance of these terms and conditions.

Reparation-drone.com is an online store specializing in direct delivery from our supplier partners of spare parts and accessories for DJI products.

1. Products

The products offered for sale on Reparation-drone.com are DJI drone spare parts and accessories. The Seller undertakes to supply products in conformity with the description displayed on the site. However, variations may exist between the products displayed on the site and the products actually delivered due to updates or modifications made by the manufacturers. Some products may be compatible and not from the original manufacturer. The Seller also specifies that there is no official affiliation with the DJI brand. Product availability is subject to change and may vary according to supplier stocks.

The customer is solely responsible for checking the compatibility of the product with his equipment. Some products require technical skills (soldering, disassembly, etc.). The Vendor cannot be held responsible for incorrect installation.

2. Awards

The prices displayed on the Reparation-drone.com website are in euros and include all taxes, excluding delivery costs. The Vendor reserves the right to modify prices at any time, but products will be invoiced on the basis of the rates in force at the time the order is validated by the Customer.

3. Control

The Customer places an order online on the Reparation-drone.com website. The order is considered final once the Customer has clicked on the validation button after checking the contents of his basket. The Vendor confirms receipt of the order by e-mail. The Vendor reserves the right to cancel an order for legitimate reasons (impossible delivery, fraud, anomaly, previous dispute, etc.).

4. Payment

Payment is due immediately. Payment for purchases is made online by credit card, PayPal or any other payment method accepted by the site Reparation-drone.com. Payments are secure and all information transmitted is encrypted. The order will be processed and shipped upon receipt of payment by the Seller.

4.1 Order cancellation before shipment

In the event of cancellation of an order before shipment, the Vendor will refund the sums paid by the Customer.

However, when transaction fees have been charged to the Vendor by the payment service provider (notably PayPal or credit card) and these are not reimbursed to the Vendor at the time of the reimbursement operation, these fees may be deducted from the amount reimbursed to the Customer.

The amount retained corresponds strictly to the costs actually incurred by the Seller for the transaction concerned. No additional charges will be applied.

4.2 Disputes and payment disputes

In the event of a dispute or litigation initiated with a payment service provider (in particular PayPal or a bank), the Customer undertakes to contact the Vendor beforehand in order to attempt to resolve the dispute amicably.
Any abusive or fraudulent complaint may give rise to a request for additional proof and, if necessary, legal action or refusal of any subsequent order.

In the event of confirmed delivery by the carrier to the address provided by the Customer, the evidence provided by the carrier (tracking, proof of deposit, geolocation, delivery confirmation) may be used by the Vendor as part of the defense against any payment dispute.

4.3 Anti-chargeback clause

5. Delivery

Products are delivered to the address indicated by the Customer at the time of ordering. The Customer is solely responsible for the accuracy of the delivery information. No reimbursement will be made in the event of an error in the address provided.

Products may be shipped from warehouses outside the European Union. Delivery times are given on the site as an indication, and may vary from 6 to 15 days depending on product availability, delivery location, carrier and international logistical constraints (customs, air or sea transport, sanitary conditions, etc.). For certain products, however, such as batteries and other energy storage devices requiring sea transport, lead times may extend to 25-30 days. Delivery times are given as an indication only. The Vendor cannot be held responsible for delays attributable to the carrier. However, the Seller remains responsible for the proper execution of the order in accordance with legal provisions.

The Customer acknowledges that delivery may be made to a letterbox, to a third party, without a signature.

Delivery costs are automatically calculated according to the value of your basket. Réparation-drone.com offers free delivery for all validated orders over €50. This offer is valid for most items sold on the site. However, in certain special cases (large packages, batteries, etc...), delivery charges may be added.

The customer is invited to report any delivery anomaly (package not received, damaged package, product error) within 30 days of the date indicated as delivered by the carrier. This period is intended to facilitate the processing of claims. In the absence of notification within this period, the seller may encounter difficulties in investigating the claim with the carrier.

Virtual products (software, firmware) are made available as soon as the purchase procedure has been completed.

5.1 Package indicated as delivered

When a package is indicated as delivered by the carrier, including letterbox, delivery without signature or delivery to a third party, this information constitutes a presumption of correct delivery.

In the event of a claim for non-receipt, the Customer undertakes to provide all the information required to process the claim. In the absence of a response or transmission of the requested information, the claim cannot be processed.

In the event of a dispute, the customer must report the situation within a maximum of 7 days from the delivery date indicated by the carrier. After this period, no claim can be guaranteed, due to the time required by carriers to open an investigation.

The Customer undertakes to carry out all necessary checks prior to any complaint, in particular with the persons residing at the delivery address, the neighbors, the janitor, as well as with the carrier.

In the event of a dispute, an investigation will be opened with the carrier. The customer must provide all the information required to process this request (sworn statement of non-receipt, proof of identity, confirmation of address, police report in the event of suspected theft, etc.).

No refunds or returns will be made until the carrier has definitively closed the investigation.

In the event of confirmation of delivery by the carrier, including by proof of deposit or geolocation, the elements constitute a presumption of delivery, which may be contested by the Customer by proof to the contrary.

In the event of inaccurate, incomplete or fraudulent information provided by the customer, no favorable response will be given to the claim.

6. Warranty

The products sold by Reparation-drone.com are guaranteed for two years, in accordance with the legal provisions in force. In the event of non-conformity of a product, the Customer may contact the Vendor's Customer Service Department to benefit from the legal guarantee of conformity or the guarantee of hidden defects, as the case may be.

In any case, Réparation-drone.com declines all responsibility for the following in particular:

- Normal wear and tear;
- Use for purposes other than those for which the product is intended
- Damage or accidents caused by negligence, lack of supervision or maintenance, or improper use;
- Damage resulting from modifications, incorporations, poor welding or repairs to the product;
- Damage resulting from failure to comply with the recommendations for use of the products mentioned in the product description, and/or with the specific regulations relating to the products sold.
- Malicious acts by the Customer or third parties;

6.1 Special cases of batteries :

Batteries are wear products whose lifespan depends directly on conditions of use (number of charge cycles, storage conditions, temperature, intensity of use, etc.).

A gradual reduction in the capacity, autonomy or performance of the battery is a normal phenomenon associated with its use, and cannot be considered a defect in conformity.

The legal warranty of conformity applies in accordance with the provisions in force. However, it does not cover normal wear and tear of the product, nor damage resulting from use that does not comply with the manufacturer's recommendations (overloading, deep discharge, prolonged storage at an unsuitable charge level, exposure to extreme temperatures, etc.).

In the event of a warranty claim, the customer may be asked to provide any evidence of a lack of conformity (tests, readings, conditions of use).

If no conformity defect is found, the product may be returned to the customer at the customer's expense.

7. Right of withdrawal

In accordance with current legislation, the Customer has a period of 14 days from receipt of the products to exercise his right of withdrawal, without having to justify his reasons or pay any penalties, with the exception of the cost of return, which remains at his expense.

The product must be returned in the same condition as when received. In the event of depreciation, the refund may be reduced.

Special case: Virtual and dematerialized products benefit from the same legal right of withdrawal only if they have not been downloaded. In the opposite case, the customer waives this right as soon as the download begins. No retraction is then possible.

In order to exercise his right of withdrawal, the Customer must return the withdrawal form, available from via this link, via the ticket system on the order concerned.

8. Back

In case of product failure, please contact us via the ticket system available on each order. If the conditions are met, a return transport voucher will be sent to you by e-mail. Products must be returned in their original condition (packaging, complete accessories, instructions) and in good condition. Any damaged, soldered, damaged, incomplete or soiled products will not be reimbursed.

The buyer has 7 days to return the product once the return validated by the SAV. In this case, Reparation-drone.com is obliged to refund or credit the sums paid by the customer without penalty. Shipping and return costs are at your expense. The refund is due within a maximum of 14 days from the date of receipt or delivery of the product by the customer. Refunds are for the full amount paid (excluding return postage).

In the event of abnormal or abusive returns, Reparation-drone.com reserves the right to refuse a subsequent order.

8.1 Returns control and compliance

All returns are subject to verification by the Vendor upon receipt.
The returned product must be strictly identical to the one shipped, complete, unused, unmodified and in its original condition (packaging, accessories, instructions).

In the event of the return of a product that is incomplete, damaged, used, modified, or different from the one initially shipped, the Seller reserves the right :
- to refuse reimbursement ;
- or apply a discount proportional to the product's condition; ;
- or return the product to the Customer at the latter's expense.

In the event of suspicion of fraud (different product, substitution, deliberate deterioration), the Seller reserves the right to refuse reimbursement and to take any appropriate action.

9. Refusal of delivery

In the event of refusal of delivery or impossibility of delivery attributable to the Customer, the parcel may be returned to the Vendor without prior notification.

Upon receipt of the returned package, the Vendor will inform the Customer by e-mail. The Customer will then have 30 days to indicate whether he/she wishes to :
- reshipment of the package, subject to payment of new delivery charges; ;
- a refund of the order, less any delivery and return costs actually incurred by the Seller.

If the Customer fails to reply within this time limit, the order will be considered abandoned. The Vendor may then proceed with a partial refund after deduction of the costs incurred (transport, return, processing and storage).

10. Liability

The Seller shall not be held liable for any damage resulting from improper use of the products. The Customer is solely responsible for the use made of the products and must comply with the instructions for use provided by the manufacturer.

11. Specific case of virtual products

Virtual products (software & firmware) are available to the buyer as soon as payment has been validated by our services. These can be downloaded from the "Downloads" section of the buyer's account. The buyer's protection applies until the product has been downloaded. The buyer waives any right to a refund once the download has been completed. The Seller cannot be held responsible for any fraudulent use or misuse of the products. In case of doubt as to their use, the Buyer may contact the workshop for assistance.

12. Intellectual property

All elements of the Reparation-drone.com website are protected by copyright, trademark law and other intellectual property rights. Any reproduction, representation or use of all or part of the site is strictly forbidden without prior authorization from the Vendor or the manufacturer.

13. Personal data

The Seller undertakes to protect the privacy of users of the Reparation-drone.com website and to comply with current legislation on the protection of personal data. The information collected at the time of the order will only be used within the framework of the commercial relationship between the Seller and the Customer.

14. Disputes

These terms and conditions are governed by French law. In the event of a dispute, the parties shall endeavor to find an amicable solution. Failing this, the French courts will have sole jurisdiction to settle the dispute.

15. Product availability

The products offered for sale on Reparation-drone.com are subject to availability. In the event of unavailability of a product after validation of the order, the Seller will inform the Customer by e-mail as soon as possible. The customer may then choose to wait for the product to become available or cancel the order.

16. Technical support

Customers may contact Customer Service for any questions or requests for technical assistance concerning the products purchased, via a ticket system, available on the orders placed page. Requests for assistance by other means may be subject to longer processing times. Support details will be specified on the site.

In the event of repeated, abusive or manifestly fraudulent requests, the Vendor reserves the right to refuse any subsequent acceptance or order.

17. Force majeure

The Seller shall not be liable for failure to perform its contractual obligations in the event of force majeure, as defined by applicable law. This includes, but is not limited to, natural disasters, strikes, industrial disputes, epidemics, or any other circumstance beyond the reasonable control of the Seller.

18. Limitation of liability

The Seller cannot be held responsible for indirect, immaterial or consequential damages resulting from the use of the products sold, such as operating loss, loss of profit, loss of opportunity or commercial loss.

The Seller cannot be held responsible for damage resulting from improper use of the products, incorrect installation, modification of the product, unauthorized repair or technical intervention, or failure to follow the manufacturer's recommendations.

The Seller shall also not be held liable for any damage resulting from the use of the products in a context that does not comply with current regulations, particularly with regard to the use of drones.

In any event, the Vendor may not be held liable in the event of fault on the part of the Customer, the unforeseeable and insurmountable act of a third party or force majeure.

This clause does not limit or exclude the Customer's rights under legal warranties, nor the Seller's liability for gross negligence, fraud, personal injury or product non-conformity.

19. Modification of the GTC

The Vendor reserves the right to modify these General Terms and Conditions of Sale at any time. The modifications will be applicable to orders placed after their publication on the site.

20. Consent to electronic communication

The Customer agrees to receive electronic communications concerning his or her order and store updates.

21. Customs fees

Customs duties or taxes may be required depending on the country of destination. These will be charged in full to the customer where applicable.

22. Personal data

The data is used solely to process orders.
Customers have the right to access, rectify and delete their personal data.

23. Mediation

In accordance with the law, the customer may have recourse to a mediator.

24. Contact

For any questions or complaints concerning these GTC, the Customer may contact the Vendor's Customer Service Department by e-mail at hello@reparation-drone.com.

Updated on: 12/04/2026