Privacy policy

Last update: 12/09/2025

The purpose of this privacy policy is to inform users of the site reparation-drone.com about how their personal data is collected, used and protected.

1. Data controller

The data controller is :
Drone repair
Email : hello@reparation-drone.com

2. Collected data

We collect only the information necessary for our services:

Contact form : last name, first name, e-mail address, telephone number, and any other information voluntarily provided.
Quote form Information about your repair request (drone model, fault description, contact details).
Customer account creation and orders surname, first name, postal address, e-mail address, telephone number, login/password.
Online payment When you pay, your bank details are only processed by our secure payment service provider (we never have access to your card number).

We do not collect any sensitive data (racial origin, political opinions, health, etc.).

3. Purpose of collection

Your personal data will only be used for :

Respond to your contact requests.
Draw up and send you personalized quotations.
Manage your customer account and orders.
Ensure delivery and follow-up of your orders.
Process your payments securely.
Communicate with you regarding your orders and our services.

We do not sell or rent your personal data to third parties.

4. Data recipients

The data collected is intended solely for Drone repair and, if applicable, to :

Our technical service providers (host, messaging solution).
Our payment service providers (bank or secure payment platform).
Our delivery/transport partners.

All our service providers guarantee a level of protection that complies with the RGPD.

5. Online payment and bank details

Payments made on our site are completely secure.

Your bank details (card number, cryptogram, expiry date) never pass through our servers and are in no way stored by Drone repair.
Transactions are processed directly by our payment service provider, who applies the strictest security standards (SSL/TLS encryption, PCI-DSS compliance).

6. Shelf life

Contact details and quotation : 3 years after the last exchange.
Data related to customer accounts and orders: kept as long as your account is active, then 3 years after deletion.
Billing and order data: stored in accordance with legal and accounting requirements (10 years).
Bank details: never kept by Drone repair.

7. Data hosting

Our site is hosted by :
Hetzner Online GmbH
Industriestr. 25
91710 Gunzenhausen
Germany
The data collected is stored in the European Union (or specify if outside the EU).

8. Your rights

In accordance with the RGPD, you have the following rights:

Right of access To find out what data we hold on you.
Right of rectification Correct your information if it is inaccurate.
Right of opposition and deletion To request the deletion of your data, unless it is required by law.
Right to portability Receive your data in a structured format.

To exercise your rights, please contact us at hello@reparation-drone.com

9. Cookies and tracking

Le site reparation-drone.com uses only the cookies necessary for its proper operation (customer account connection, shopping cart management, security).
No advertising or marketing tracking cookies are used.